Tickmark processes medical coding documents that you upload. Retention depends on the selected workflow. Single-file, stream, and batch extraction process source files transiently and do not retain them as customer document storage after extraction. Folder mode retains account-scoped extracted rows for resumable processing and may retain uploaded source QA samples in a private BAA-covered corpus.
We store account metadata (email, subscription status, usage counts) and activity logs (timestamps, page counts, row counts, processing times). Standard activity logs do not contain filenames, patient identifiers, or document content. Folder mode additionally stores its account-scoped resume rows and private QA samples. Output file hashes may be stored for integrity verification.
You may request account deletion at any time from your dashboard. Upon deletion, all account metadata, activity logs, feedback, and templates are permanently purged within 30 days. Only a hashed audit trail entry remains.
Questions about privacy: [email protected]